REPUTATION & STAKEHOLDER MANAGEMENT
Our client's performance was perceived by stakeholders to be well below par. We used benchmarking to provide a neutral and independent assessment of actual performance relative to other major competitors. The client was able to demonstrate that the perception was incorrect. An additional benefit was the study provided empirical support for organisational changes that management wished to make.
ASSESSING RELATIVE PERFORMANCE
Our Client needed independent and neutral assessment of the efficiency of one of its major operations. We were able to demonstrate to its satisfaction exactly how it compared to all the key similar operations in Europe and thus help them in their decisions on changing the structure and management of their operation.
PERFORMANCE IMPROVEMENT THROUGH QUALITY
We provided assistance and team management to a client who had a strategic objective in obtaining ISO 9000:2000 Quality certification for its maintenance and systems acquisition processes and who has extended this to obtaining certification for operations.
We assisted a division of an international petrochemical business create an innovative management information presentation and display system as a decision making tool.
We provided our client with an overview of the safety issues of one of their en-route Air Traffic Control centres. We started by looking at the potential areas where safety issues could emerge, and then conducted a detailed analysis within each area, differentiating between active operational issues and latent organisational issues. We provided detailed recommendations as to where and how the management of safety could be improved.